Studio Policies

Haven Esthetics Policies

Booking & Cancellations

• Please give 24 hours’ notice to cancel or reschedule.

• Late cancellations (within 24 hours) and no-shows are charged 50% of the scheduled service.

• We understand that emergencies happen. Please reach out as soon as possible if something unexpected comes up.

Arrivals

• Please arrive no more than 10 minutes early and let us know if you’re running late.

• We allow a 10-minute grace period for late arrivals. Your service may need to be shortened, but the full service price still applies.

• Arrivals more than 10 minutes late may need to be rescheduled and will be treated as a late cancellation.

Before Your Appointment

• Please let us know about any allergies, medications, recent procedures, or skin concerns before your service.

• For waxing and sugaring, please arrive with clean skin and avoid lotions, oils, or numbing products on the area being waxed.

• Hair should be approximately ¼ inch long for waxing and sugaring.

Guests & Children

• We ask that guests and children who are not receiving a service remain at home whenever possible.

• If you bring children, please make sure they can sit quietly and behave appropriately for the duration of your appointment. Other guests may be receiving services, and we want to maintain a calm environment for everyone.

Payment & Retail

• We accept all major credit cards, Apple Pay, and cash. We are unable to provide change, so please bring the exact amount when paying with cash.

• Services and opened retail products are final sale and non-refundable.

Your Satisfaction

• If you have a concern about your service or experience an unexpected reaction, please contact us within 72 hours so we can discuss the best way to help.